Refund policy

RETURN AND REFUND POLICY

Requesting a return or exchange
To request a return or exchange, email hello@freakmachinerecords.com within 7 business days of delivery. Include your order number, the item involved, and a brief description of the issue. Returns sent without prior approval may not be accepted.

Eligibility
Approved merchandise must be unworn, unwashed, unused, and returned with its original tags and packaging. Items that do not meet these conditions may be refused.

The following items are final sale and cannot be returned or exchanged unless they arrive defective, damaged, or incorrect:
• Custom or personalized items
• Clearance or final-sale items
• Gift cards
• Digital products or downloads

Incorrect, defective, or damaged orders
If we sent the wrong item or size, or your item arrived defective or damaged, contact us within 7 business days of delivery and include clear photos when applicable. We will review the issue and arrange an appropriate replacement, exchange, store credit, or refund.

Customer-requested returns and exchanges
If you ordered the wrong item or size, we will do our best to accommodate an exchange or return based on product availability and the eligibility requirements above. Original shipping charges are non-refundable unless the order arrived incorrect, defective, or damaged.

Return shipping
For approved domestic returns or exchanges, we will provide a return shipping label when applicable. We cannot reimburse postage purchased outside of an approved return label.

For approved international returns or exchanges, return shipping costs are the customer’s responsibility unless the order arrived incorrect, defective, or damaged.

Refunds and processing
Please allow 6–8 business days after we receive your return for it to be inspected and processed. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the refund. Store credits are sent to the email address associated with the order.

Out-of-stock items
If an item in your order becomes unavailable, we will contact you and issue a refund for that item when a replacement is not available.

Purchases from other sellers
We can only accept returns for Freak Machine Records products purchased directly from freakmachinerecords.com. Items purchased from another retailer, venue, or seller must be returned through the original place of purchase.

Nothing in this policy limits any rights available to you under applicable law.